Cancellation or Modification Policy

This Cancellation or Modification Policy applies to services booked through Tiderugcraft via www.tiderugcraft.com. Tiderugcraft provides scheduled professional carpet cleaning services for customers located in our applicable service areas. By placing a booking request through our website, customers acknowledge and agree to the terms outlined in this policy.

1. Booking Deposit and Transparent Pricing

The prices displayed on our website represent a booking deposit required to reserve a service appointment. This deposit guarantees your time slot.

To ensure full transparency, the deposit is part of the total service charge. The final remaining balance will be clearly quoted and agreed upon with you before any service begins, based on the specific service requirements, location conditions, and any additional work you request. You will never be charged any hidden fees or unauthorized amounts. Customers are responsible for reviewing the booking details and payment amount before completing their reservation.

2. Requesting a Booking Modification

Customers may request changes to their appointment details, including:

Preferred appointment date and time;

Service address information;

Additional service requirements.

Modification requests must be submitted as early as possible. Tiderugcraft will accommodate requests based on availability. A modification request is not finalized until you receive a written confirmation from Tiderugcraft.

3. Cancellation Requests

Customers may request the cancellation of a booked service appointment by contacting Tiderugcraft using the customer support details provided below.

Cancellation requests must include:

Customer name;

Booking reference (if available);

Scheduled appointment details.

4. Deposit Treatment After Cancellation (Refund Policy)

We strive to be fair to both our customers and our scheduling team. Our refund policy is straightforward:

Timely Cancellations (Fully Refundable): If a cancellation request is submitted at least 24 hours before the scheduled appointment time, your booking deposit will be 100% fully refunded to your original payment method.

Late Cancellations or Missed Appointments (Non-Refundable): If a customer cancels strictly within 24 hours of the scheduled appointment, fails to provide access to the service location, or is not present at the agreed time, the booking deposit will be retained as a cancellation fee to cover the reserved time and administrative costs.

5. Customer-Initiated Changes on the Appointment Date

Requests made on the scheduled service date (e.g., changes to location or requesting extra services) are subject to availability. If additional work is requested upon arrival, any extra charges will be clearly discussed and approved by the customer before proceeding.

6. Tiderugcraft-Initiated Changes

In the rare event that Tiderugcraft needs to modify or reschedule an appointment due to unforeseen circumstances, customers will be contacted immediately. We will make every effort to provide a suitable alternative appointment. If a suitable alternative cannot be arranged, your deposit will be fully refunded immediately.

7. Incorrect Booking Information

Customers are responsible for providing accurate booking information (Service address, Contact details, etc.). Tiderugcraft is not responsible for missed appointments or delays caused by inaccurate information supplied by the customer.

8. Consumer Rights

This policy operates in strict compliance with applicable local and state consumer protection laws in the jurisdiction where the physical service is rendered. Nothing in this policy limits any mandatory statutory rights you may have under local applicable law.

9. Agreement to These Terms

By completing a booking through www.tiderugcraft.com, the customer confirms that they have reviewed and accepted the service details, the booking deposit structure, and the cancellation/modification conditions stated in this policy.

10. Business Information

Business Name: [Company Name]

Brand Name: Tiderugcraft

Website: www.tiderugcraft.com

Email: carpet@tiderugcraft.com

Address: [Company Address]

Telephone: [Company Telephone]